State Farm® Insurance Agent Carlos Enrique

"Bueno trabajo
Buen servicio al cliente
La señorita jeyling muy amable ⭐️⭐️⭐️⭐️⭐️"

"Jayling was great, very friendly and nice, answered all of our questions."

"Jeyling Hernandez was wonderful help with getting me insured for the first time."

"Me recomendaron con Diana muy excelente servicio los recomiendo tienen buenos precios."

"muy buena atencion y muy buenos precios recomdado la persona que me atendio muy amable y agrable me guio paso a paso su nombre es Jeylling"

"Muy bueno y la señorita Diana muy amable 10/10"

"Excelente personal , Diana explica muy bien y da un trato de primera , muy recomendada. Y estamos satisfechos."

"Tuve la bendición de que Jeyling me ayudara con mi póliza de seguro de mi auto , muy buen servicio sin duda ama lo que hace 💗👌🏻"

"Great service jeyling Hernandez"

"Muy buena atención la señorita Jeyling me atendió muy bien recomendada state farm"

"I have had only positive experiences with the service and staff at this office. I was able to walk in and get help right away. Diana was very professional, answered every question I had, and was very thorough."

"I had an amazing experience with State Farm, and their service truly went above and beyond my expectations. I was dealing with a very complicated issue, but Jeyling took the time, patience, and dedication to work with me through the entire process. She listened to my concerns, explained everything clearly, and worked hard to find the best possible solution.
I am extremely satisfied with the support and professionalism I received. I highly recommend State Farm!"

"Thank you, Jeyling for all your assistance. You were so nice and helped me answer all my questions!"

"Excelente servicio y mucha amabilidad"

"I meet Jeyling Hernandez today she’s an amazing lady she answer all my questions and help me on a great deal."

"Excelente servicio Diana es muy atenta y siempre se toma el tiempo de responder mis preguntas la recomiendo todos son muy amables"

"⭐ Very disappointed with the handling of my cancellation and refund.

I submitted my cancellation request in writing on December 16, 2025, but the policy was not processed correctly. I later received a refund check in March, but the cancellation/refund was calculated based on a February cancellation date instead of my original December request.

This resulted in approximately two months of premiums that I believe should have been refunded. I have attempted multiple times to resolve this with State Farm and requested a corrected adjustment, but the issue remains unresolved.

After reviewing other low-rated experiences, it appears I am not the only customer who has had concerns regarding billing and refund issues.

At this point, I am moving forward with a complaint to the State Insurance Bureau because I believe the correct refund should have been issued instead of requiring multiple follow-ups and escalation.

Customers trust their insurance agent to handle policies, cancellations, and money accurately. This has been a very disappointing experience."

"Muy buena atención"

"Diana Saenz is a wonderful person; I really appreciate her assistance whenever she handles my calls. 🩷"

"Great experience! Top notch customer service with Jeyling!"

"Jeyling made our visit very special! She attended us very kindly, and listened to all of our questions and answered them very attentively and helpfully!"

"I had a fantastic experience with Diana Saenz. She was very helpful with my insurance, very professional and delivered great results. She was patient and answer all my questions. I will really recommend her to everyone. Therese"

"It was amazing, great and wonderful. Diana saenz is such a wonderful person, very friendly, explain everything into details and i was so happy to meet her and be a part of this family. Thank you much for having me on board, State farm."

"Excelente muy buen servicio lo recomiendo"

"Jeyling estuvo excelente, grandiosa atencion al cliente. Ella me ofrecio una oferta de seguro que nadie puede igualar, comparado a mi poliza anterior hoy voy a pagar la mitad de lo que pagaba antes.
Totalmente garantizados!"