State Farm® Insurance Agent Carlos Enrique

"Thank you, Elisa! I'm really happy to hear about your positive experience with our office. Jeyling is fantastic, and I'm glad she was able to assist you with such dedication and care. Your recommendation means a lot to us. We're always here to help if you need anything else!"

"Juanita, thank you for taking the time to leave us a review! I'm happy to hear that Jeyling was able to assist you and answer all your questions. We're here to make things easy for you. Let us know if we can help with anything else!"

"¡Gracias, Stefanny! Me alegra saber que estás satisfecha con nuestro servicio y que hayas encontrado amabilidad en nuestra oficina. Estamos aquí para ayudarte con lo que necesites. ¡Gracias por elegirnos!"

"Thank you, Cristy! I'm happy to hear that Jeyling was able to assist you and provide a great experience. We appreciate your feedback and are glad you found the help you needed. Feel free to reach out if you need anything else!"

"¡Gracias por tu reseña, Andrea! Me alegra saber que Diana ha sido atenta y ha respondido a tus preguntas. Nos enorgullece tener un equipo amable y dedicado. ¡Estamos aquí para lo que necesites!"

"Hi Ms. Bustillo, while I do appreciate your feedback and sincerely regret that your experience with State Farm was not what you hoped for, I do want to clarify the issue in question is not in our agency or team's control. On December 16, 2025, you did request to cancel the auto insurance, which we processed. On that same day, my team reached out to confirm whether you wanted to cancel just the auto policy or the renters as well. This is required of us by State Farm since, I hope you can understand, acting on assumptions and cancelling a policy you did not expressly ask to be cancelled could result in us leaving your home uninsured in the event of a claim when that may not have been your intention. We received no response to that communication, nor any answer to subsequent attempts to confirm. Then, on February 6th, you reached out and said you noticed the Renters was still active. We went ahead and submitted the cancellation that same day, and we did request that State Farm backdate it to Dec 16, 2025. However, since confirmation was never received at that time that you wanted the renters cancelled, State Farm declined to backdate the request. As a result of their decision, you submitted a complaint to State Farm against our office, and so once again, to aid in resolving and clarifying the matter, I tried numerous times to contact you, but once more never got a response. I believe that our team has made an honest and concerted effort to manage your accounts and help you resolve this from the very beginning, but our ability to assist you or handle such requests is limited under such circumstances. If you would still like to discuss the matter further, I would be more than happy to talk. Regardless, I do apologize for any shortcomings on our behalf which contributed to this unfortunate experience."

"¡Gracias por tu comentario, Chivo! Me alegra saber que recibiste una buena atención en nuestra oficina. Estamos aquí para ayudarte con lo que necesites. ¡Gracias por elegirnos!"

"Thank you, Emilio! I'm happy to hear that Diana has been so helpful with your calls. We appreciate your feedback and are always here to assist you with your insurance needs. Let us know if there's anything else we can do for you!"

"Thank you, Carolina! I'm happy to hear you had a great experience with Jeyling. Our team is dedicated to providing top-notch service, and your feedback means a lot to us. Let us know if there's anything else we can assist you with!"

"Thank you for your wonderful feedback, Heidy! I'm delighted to hear that Jeyling made your visit special and provided attentive service. Our team is committed to offering helpful and kind assistance to all our customers. If you have any more questions or need further assistance, feel free to reach out anytime!"

"Thank you, Therese! I'm happy to hear about your fantastic experience with Diana. Her professionalism and dedication to helping with your insurance needs are truly valued. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"

"Thank you, Golden Gold! I'm delighted to hear about your positive experience with Diana. She's truly dedicated to providing detailed and friendly service. We're grateful to have you as part of our State Farm family. Let us know if there's anything else we can assist you with!"

"¡Gracias, Alexa! Me alegra saber que estás satisfecha con nuestro servicio. Estamos aquí para ayudarte con cualquier cosa que necesites en el futuro. ¡Gracias por recomendarnos!"

"¡Gracias, Mike! Me alegra que Jeyling haya brindado una atención al cliente tan excelente. Es fantástico saber que estás satisfecho con la nueva oferta de seguro. Estamos aquí para ayudarte con cualquier otra cosa que necesites. ¡Gracias por elegirnos!"

"¡Gracias, Carolina! Me alegra saber que Jeyling te atendió tan bien y que la explicación sobre la póliza fue clara. Valoramos mucho tu recomendación. ¡Estamos aquí para ayudarte con lo que necesites!"

"Hey, Francisco! Thank you for sharing your experience and for reaching out for an auto quote with our office. We’re so happy Jeyling was welcoming and got everything started quickly for you. Getting your new auto insurance set up in under 20 minutes is exactly the kind of efficiency we aim for. It’s great to hear she made the process feel easy and stayed helpful every step of the way. We appreciate you mentioning how clearly she explained everything and took time to walk through the details. Making sure your questions are answered and paperwork is easy to review is very important to us. It means a lot that you feel confident in your coverage after working with her. We truly appreciate your recommendation and are here anytime you need us!"

"¡Gracias, Rosa! Me alegra saber que Diana siempre te atiende con una actitud tan positiva y resuelve tus dudas. Valoramos mucho su dedicación y estamos felices de que estés satisfecha con nuestro servicio. Si necesitas algo más, aquí estamos para ayudarte. ¡Gracias por elegirnos!"

"¡Gracias, Julián! Me alegra que hayas encontrado nuestro servicio excelente y amable. Estamos aquí para ayudarte con cualquier cosa que necesites. ¡Gracias por elegirnos!"

"Luis, thank you for your review! I'm happy to know you had a positive experience with our office. If there's anything else we can assist you with, feel free to reach out. Thanks for choosing us!"

"¡Gracias, Yolibeth! Me alegra saber que Diana fue tan amable y que recibiste una excelente atención. Estamos comprometidos a ofrecer siempre el mejor servicio. ¡Estamos aquí para cualquier cosa que necesites!"

"Thank you for sharing your positive experience! I'm glad to hear that Jeyling provided such helpful and thorough service. It's wonderful to know you feel confident in your coverage. We appreciate your recommendation and are here for any future insurance needs. Let us know if there's anything else we can assist you with!"

"¡Gracias, Lucy! Me alegra saber que estás contenta con el servicio que te hemos brindado. Jeyling y Diana estarán encantadas de saber que aprecias su atención y dedicación. Estamos aquí para ayudarte con lo que necesites. ¡Gracias por elegirnos!"

"¡Gracias, Isidro! Me alegra saber que Diana te brindó un servicio excelente. Estamos aquí para ayudarte con cualquier cosa que necesites. ¡Gracias por elegirnos!"

"¡Gracias, Marina! Me alegra saber que Diana y Jeyling te brindaron un servicio tan amable. Apreciamos mucho que quieras recomendarnos a tu familia y amigos. ¡Estamos aquí para ayudarte con lo que necesites!"

"Thank you, Jonathan, for your wonderful review! I'm glad to hear that Diana provided you with such amazing service and personalized attention. She is a great part of the team. If you ever need further assistance, feel free to reach out to us anytime!"